HOW CAN WE HELP?

ORDER ISSUES

I entered the wrong shipping address

If the shipping address on your order is incorrect, please contact customer service within 2 hours of placing your order by emailing support@againfaster.com so we can make our best effort to request a shipping address change with our warehouse team before your item ships.

 

Once your order has shipped, we are not able to change the shipping address and you will have to contact the carrier directly.

 

You can easily manage your UPS shipments using the free UPS MyChoice app or website. Visit ups.com/mychoice for more details.

HOW DO I TRACK MY ORDER?

Once your order has shipped, an e-mail with tracking information will be sent to the e-mail address you provided. Please allow 24 hours for tracking information to populate on the carrier's system.

 

If for some reason you do not receive an e-mail, please contact us at 877.763.8775 or service@againfaster.com and we'll be more than happy to help you track your order!

How do I cancel my order?

If you need to change or cancel your order, please contact customer service within 2 hours of placing your order by emailing support@againfaster.com so we can make our best effort to request a change or cancellation before your item ships.

 

Our Customer Service team will make every effort to assist you. However, once your order has entered the fulfillment process, we are not able to change or cancel your order.

When will my order ship?

You will receive a shipping confirmation email and tracking number when your package ships.

 

Same Day Shipping

All orders placed via our website prior to 1pm ET Monday through Friday will ship the same day. Same Day Shipping applies to in-stock items shipped directly from Again Faster via FedEx, UPS, or USPS. Same Day Shipping does not apply to freight orders, drop-ship or custom items, or to orders shipping to Hawaii, Alaska, or locations outside the United States. Again Faster is not responsible for delays due to courier availability or other circumstances beyond our control.

 

Large orders that require a freight carrier typically ship within 24-72 hours.

If you have an order that needs to be expedited or special delivery instructions, please reach out to us at support@againfaster.com before placing the order so we can check the best options for you.

 

During the holiday season or larger sales, we are all hands on deck getting orders shipped out! During this time orders can take up to longer to be processed.


when will my gear arrive?

We know you are excited. So are we.

 

See below chart for estimated transit time for items shipped directly from Again Faster via FedEx, UPS, or USPS. Large orders that require a freight carrier typically ship within 24-72 hours and take one extra day of transit time.

I ordered the wrong item

If you need to change or cancel your order, please contact customer service within 2 hours of placing your order by emailing support@againfaster.com so we can make our best effort to request a change or cancellation before your item ships.

 

Our Customer Service team will make every effort to assist you. However, once your order has entered the fulfillment process, we are not able to change or cancel your order.

I received an incorrect item

We're really sorry about that. If you have received an incorrect item or are missing pieces from your order, please contact service@againfaster.com. Please reference your order number along with any pictures that will help us expedite a resolution.

RETURNS AND WARRANTY

What is your return policy?

At Again Faster Equipment, we guarantee you will be completely satisfied with your purchase. If you are not satisfied, you may return a new and unused item for a refund within 30 days of purchase. Returned items must include original packaging and the receipt for a refund. If packaging is no longer available, a 15% restocking fee will apply. Again Faster is not responsible for return shipping fees, and shipping charges incurred on the original order are non-refundable. Refunds and store credits will be issued upon return delivery.

When can I expect my refund?

Once your return arrives at our warehouse and is inspected, a refund will be submitted to your credit card company per the terms of our return policy.

 

Your credit card company may take 5-7 business days to process your refund.

is my gear covered by a warranty?

At Again Faster, we build outstanding gear. Every piece of equipment is made to withstand rigorous abuse and perform under any kind of pressure. All Again Faster Equipment is covered by a warranty. Please visit againfaster.com/warranty to learn more about our warranties.

 

Warranties for products that are not manufactured by Again Faster are observed in accordance with the manufacturer's warranty.

PRODUCT & STOCK

I need a quote for a new gym

Again Faster Equipment has supplied thousands of fitness affiliates and commercial gyms around the world since 2006.

 

We offer equipment packages that provide the right amount of equipment to get you up and running fast. Learn More.

 

Need financing? Visit againfaster.com/financing.

Why have I received an email saying the item I've ordered is out of stock?

We do our best to make sure we never oversell our products. But sometimes we make mistakes.

 

If we do oversell a product, we'll reach out to you and let you know the options for a replacement product.

 

And you can always receive a refund.

How can I search to find products on the website?

With hundreds of products, we know it's sometimes hard to find exactly what you're looking for. Or maybe you want a custom product. Feel free to search for products by clicking the magnifying glass on the homepage or hit us up at support@againfaster.com.

 

You can also customize almost any rig configuration imaginable. Just reach out to us at support@againfaster.com with your idea and let us bring it to life.

An item i recently purchased just went on sale. Will you match the price?

Price adjustments can be requested within seven days of order shipping.

 

Price adjustments are not eligible on special promotions, including holiday sales, limited time offers, free shipping, clearance, final sale, and products manufactured by 3rd parties, such as Concept 2 products and Assault Bike.

 

Please contact service@againfaster.com with your order number to inquire about price guarantees.

Do you offer a first responder or military discount?

To thank you for your service, we've partnered with GovX to offer a 7% discount on almost everything we make.

 

This offer is eligible for:

  • Current & former U.S. military
  • First responders including law enforcement, fire, and EMS

To learn more, please visit againfaster.com/service-discount.

Do you offer replacement parts?

Please contact service@againfaster.com to inquire about replacement parts for your item.

SHIPPING

How do you ship orders?

While most products are shipped from our Jacksonville, FL warehouse, some items manufactured from third parties such as Concept2 may be shipped from another warehouse.

 

We ship smaller orders primarily with UPS and USPS. Large orders may be shipped via freight carriers, such as UPS or ABF Freight. Your shipping notification email will indicate the shipping carrier and tracking information for your order.

 

UPS: (800) 742-5877

USPS: (800) 275-8777

ABF Freight: (800) 610-5544

what is a freight order and How is it delivered?

Large orders are typically shipped on a pallet(s) and is being delivered by a semi-truck.  

 

The freight company will call prior to delivery to set up an appointment. You can expect a call from a 800 number or a local number that you do not recognize. Please answer this call!  

 

You must be present to accept the delivery and the freight company will have you sign for receipt.

Signing this receipt acknowledges you have received everything and nothing is damaged.

 

This delivery is curbside only. What this means is that the driver will place your order at the end of your driveway and at the end of your driveway only.  

 

Sometimes your assistance is needed! Not with the 500+LBS pallet, but maybe with the loose barbells and uprights.

 

ITEMS DAMAGED DURING TRANSIT

 

Unfortunately, items are damaged during transit from time to time. It is imperative you note any damages prior to the driver leaving. Please take pictures of the damage and send us an email to service@againfaster.com.

 

ITEMS LOST DURING TRANSIT

 

The driver will always have you sign a delivery receipt (see below). On this delivery receipt, it will list the amount of items associated with your delivery.  Signing this receipt acknowledges you have received everything and nothing is damaged, so it is imperative that you have actually received your full order.  

 

If your entire order is not present at the time of delivery, it is imperative that you sign for the delivery “short” and identify what is missing.

 

If your delivery is short, the freight company will immediately begin looking for the missing item. When the item is found, they will contact you again to schedule a new delivery. If for any reason, your item is not found, or the delivery company does not deliver the missing item, please contact service@againfaster.com.

Carrier shipping status meanings

Label Created

We have picked, packed, and labeled your order and it is awaiting picked up by carrier.

 

Acceptance Scan

Carrier has picked up your package(s) from our warehouse or accepted it in their warehouse.

 

Tracking Not Updating

Sometimes transit scans are missed, and no update is provided until the package is delivered. Once the estimated delivery date has passed, a claim can be filed with the carrier.

 

Shows delivered, haven’t received

Contact carrier and file claim.

Still have questions?
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